Description
Purpose:
The recording of incidents in a security operation may have an important role in many criminal and civil investigations. This could be an insurance claim investigation or burglary, theft, robbery, or murder investigation. The security officer’s ability to observe and report events within and around the security operation could be key to winning an important court case. The Private Security Act requires all licensed crowd controllers to enter their details into a crowd control register and all ejections must be recorded. Many complaints from clients and the police, suggests a lack of critical information being entered into a report by the officer who observed the incident.
Outcome:
Security officers that complete this module improve their understanding of incident reporting and increase their attention to detail when taking contemporaneous notes and in the completion of their incident reports. One full 8-hour session provides the best results in this module.
Contents:
- Understand the importance of detailed observation and contemporaneous notes.
- How to do an incident report using heading, body and conclusion.
- Private Security Act Crowd Control Register requirements.
- Clients computer, logs, and reporting e.g. Hospital RiskMan.
- Email etiquette and Computer search rules.
- Police statements, Common Law rights, major incident reports and 48 hours non-reporting after a major incident.
