Description
Purpose:
Your security supervisors are in charge and controlling your staff and client’s facilities. Understanding standard operating procedures (SOP) are a formal guideline for all officers to operate within your security business. In many cases officers never read or understand your SOP’s. Often officer do not understand your client’s risks within their site orders. As a result, if your officers do not uphold your security business contract with your client, may result in criminal and civil legal action against your security business. All sites have a risk assessment conducted before operations begin. Site orders give your officers clear instructions in what their responsible for and correct procedures. If an officer fails to perform these procedures effectively the result could be, unlawful use of force, damage or loss of property, loss of contract or loss of security business license. Your company could be fined by the ACCC under the trade practice Act resulting in public humiliation, brand damage and large financial loss.
Outcome:
Security supervisors are well trained in your business SOP and site orders. Supervisors become site trainers and site experts. Supervisors feel they are fully equipped to carry out their duties, honestly, fairly, and efficiently. Knowing that their officers are performing their duties to their employers and client’s expectations is an extremely rewarding experience. A scene of pride and duty resulting in less turnover of staff and long-term contract.
Contents:
- Understanding standard operational procedures, must know, need to know and nice to know.
- Officers understanding their site orders.
- Identify site security threats and risks and risk matrix.
- Roles and responsibilities of a security supervisor/trainer.
- Understanding client and supervisor formal and informal instructions.
- Effective handover of information and equipment/liaise with emergency services.
