Description
Verbal Tactics
Duration: 4 hour or 1 night
Communicating effectively during a conflict situation, on the phone or face to face, is critical to a positive outcome. The Verbal Tactics system has been developed by Tim Sell over the past 33 years and has proven to be the most simple and practical effective method of resolving conflict. Maintaining control of your emotions and having the intention that everything will be ok is the key. Solid structure, discipline and a positive attitute towards your goal.
This program has been delivered to the following clients:
* Department of Human Services
* Vic Roads
* WorkSafe Victoria
* RSPCA
* Councils
* Night clubs
* St Vincents Hospital
* Alpha Autism
* Monash Health
* Security, Prisons and Police
* Immigration Centres
Failure to resolve conflict may result in:
* Abuse
* Violence
* Work cover claims
* Stress
* Depression
* Relationship breakdown
* Divorce
* Post traumatic stress disorder
* Alcohol and Drug abuse
Talking Tactics is a simple and easy to learn
conflict resolution system. You can use it in
your everyday life from dealing with the kids
or partner to dealing with an abusive customer
who is drug affected or has a mental illness.
Verbal Tactics
Sharp words cut and hurt people’s feelings. We will teach you the words to use that support people who are not coping with the current situation and have become upset or angry. Logic and common sense are out the window, as their feelings run high. They are operating on the reptile mind of survival only.