Description
Workplace Protection teaches your staff how to deal with workplace aggression, violence and bullying from customers and other staff. In this powerful one day seminar you will learn the tradecraft of talking to people who are aggressive, the most useful state of mind to have and how to resolve conflict. The program also has a resilience component that builds self esteem and can prevent Post Traumatic Stress Disorder (PTSD).
Subjects covered:
* What is bullying, aggression and violence levels
* Laws on assault and use of force and OH&S Act
* Brodie’s Law – Crimes Act 1958
* Verbal Tactics (structured communication program)
* Conflict resolution (defuse potential aggression)
* Resilience (prevent PTSD)
* Report writing (protect yourself legally)
* Drug, alcohol and mental health conflict strategies
* Self Defence (protect yourself from harm if you are attacked)
